creator of the method


Will Schutz (1925-2002) is arguably one of the greatest psychologists of the second half of the 20th century. He was rewarded with his PhD in 1951, graduating from UCLA, Los Angeles, USA.

As soon as he began studying, he became interested in relationships between individuals as well as in behavioural psychology. Having served in the US marine from 1944 to 1946, he returned to the army at the end of his studies. He was tasked with analysing the way in which groups work together. He pursued his career working on statistics applied to behavioural psychology and taught classes in some of the greatest American universities, from the West Coast to the East Coast (Berkeley, Harvard, Antioch, Chicago). In 1958, he published his first book “Firo, a three-dimensional theory of interpersonal behaviour”, explaining his theory on the Fundamental Orientations of Interpersonal Behaviour. He also created several tests (including the famous FIRO-B test on behaviour).

As early as 1961, working with the Western Training Laboratory, he grew interested in group dynamics and individuals’ development. In doing so, he drew on some original approaches. He broadened his expertise/knowledge by studying analytic psychodrama, Gestalt-Therapy, Rolfing, Bio Energy. At the end of the 1960s, he went back to California and got involved in the Movement for the Development of (the) Human Potential in Esalen.

Drawing on his varied experiences, Will Schutz founded his own method: “the Human Element®”, synthesising all his discoveries and including/ adding (in) various/diverse theories on individuals and group psychology. He published is method in 1994 under the same title, “the Human Element®”.

The Human Element® approach consists of building links between self-esteem, trust, individual and group performances. It reduces behavioural rigidity and increases collective efficiency by more than 50%. Since 1980, this approach has been used around the world by more than 500 companies, in 17 different countries.

The Human Element® at the service of

Au service de l'organisation

The Human Element® courses allow a better understanding and measuring behaviours, feelings, self-esteem and the individuals’ capacity to work together efficiently. This approach leads individuals to function independently, while still encouraging teams to cooperate. It provides solutions to human problems within the organisations.

The Human Element® offers a method based on individual and collective changes:

  • scientifically approved auto-diagnoses: Element B (behaviours), F (feelings), S (Self), E (Self-Esteem), W (Work, work relationships), O (Organisation)
  • analysis grids of individuals and groups.
  • innovative and complete Educational/teaching processes, using theoretical material, visualisation, bodily workshops, role-playing and feedback.

A continuous and intensive approach can help you understand your emotions better and help you processing so as to move into action.

The process creates the perfect conditions in order to:

  • understand your relationship to yourself and to others
  • understand your feelings towards others and towards yourself
  • work on decision-making
  • become aware of your rigidity – the enemy of team work
  • develop your leadership – a source of creativity and efficiency
  • develop your potential, your professional efficiency and your motivation
  • learn to take decisions together and to commit collectively.

The Human Element® at the service of

The “Impact Client” course is aimed at any company or professional willing to change their “customer service” field. The principle is simple and efficient: “As supplier, if I can create comfortable conditions for my clients to feel good about themselves and about myself when we are working in a client-supplier relationship, they can become life-long clients.” For internal and external suppliers, it is about learning to strengthen and support their self-esteem and that of their clients, so as to retain them as soon as they get in touch.

The process creates the perfect conditions so as to:

  • understand your behaviours and implicit feelings while interacting with others (Importance, Skill, Sympathy), and the link between behaviours and feelings.
  • understand the client’s thoughts and feelings
  • identify situations and reactions in response to difficult clients
  • become aware of your defensive and rigid reactions, as well as that of your clients and their defence mechanisms.
  • find solutions while positively nourishing your client’s feelings and yours.
  • measure the impact of the several listening levels and increase your empathetic listening capacity.
  • be more relevant in your questioning so as to gain information that will help you move forwards
  • identify your strengths as well as individual and collective difficulties.
  • develop progress-oriented strategies.

The Human Element® at the service of

The Implicit Career Search, still called today “career objectives” today, is an innovative method created by Steve Miller, a Career advisor, in order to help individuals to clearly define their professional goals, and guide them towards a successful professional transformation.

Any individual who is questioning their career path will not be asked “what do you want to do?” or “what can you do?” or “considering what the job market has to offer, what could you do?”; but rather “what contribution, that would make sense to you, could you offer to society?”.

This course relies on an active and very lively teaching method:

  • Explorations: theoretical material, leaning on evaluations, non-verbal experiences, visualisations, reflection times, group experiences
  • Tests: exercises made in work groups

The process creates the best conditions so as to:

  • define your personal contribution, the person you want to be
  • identify your rigidity so as to become the person you want to become
  • write down your professional goals linked to your professional plan
  • elaborate a realistic personal development plan
  • clarify your vision, the steps you will take, your actions and your “retroplanning”

The Human Element® at the service of

The “At the service of negotiation”, “negotiation through mutual interests” formation enables you to understand and to become aware of your own ways of functioning, and to develop new relationships based on cooperation, mutual interests and win-win relationships, which are key factors to long-term negotiation.

This course is based on an active and lively teaching method:

  • Theoretical material, visualisation, bodily exercises
  • Scientifically approved auto-diagnoses
  • Role-play and feedbacks

The process creates optimal conditions in order to:

  • build long-lasting cooperation
  • rely on tested negotiation strategies
  • step out of your rigidity and emotional blockades
  • overcome discussion difficulties
  • find solutions based on mutual interests

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